Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"71a8af0b7bf76e030f123e48651a2eeccc556220_lout","branding":{"id":"9","key":"cs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/3","theme":{"headerBGColor":"#e0e5f8","headerLinkColor":"#292929","headerLinkHoverColor":"#c1c5d6","headerLinkHoverBGColor":"#c1c5d6","headerBadgeColor":"#c1c5d6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c6a4403d-b204-4d88-9636-2950604a3c44/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVhNjk0MS1kMjEwLTQxNzctYmYxOC1jZDI2YjBlNDE5ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM2YTQ0MDNkLWIyMDQtNGQ4OC05NjM2LTI5NTA2MDRhM2M0NCI6WyJyZWFkIl19LCJleHAiOjE3ODM4OTM2NTAsIm5iZiI6MTc4Mzg5MzA1MH0.CH-gtrmEIdFClc7LgoMirVNH1a9jYPrWWQLhALShg6c&client=89ea6941-d210-4177-bf18-cd26b0e419d6&mode=fit","logoId":"c6a4403d-b204-4d88-9636-2950604a3c44","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Smart Fit Method Help Center","sharedPortalName":"SFM Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Smart Fit Method Help Center","sharedPortalName":"SFM Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f79422","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/20dbcfdf-396d-4db2-b530-4a150e5559e0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVhNjk0MS1kMjEwLTQxNzctYmYxOC1jZDI2YjBlNDE5ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZGJjZmRmLTM5NmQtNGRiMi1iNTMwLTRhMTUwZTU1NTllMCI6WyJyZWFkIl19LCJleHAiOjE3ODM4OTM2NTAsIm5iZiI6MTc4Mzg5MzA1MH0.WCIiYvHEn85IUks0QY3nrcy2Jb4zyUZGGp6TAnt41_E&client=89ea6941-d210-4177-bf18-cd26b0e419d6&height=300&mode=fit","bannerMediaApiFileId":"20dbcfdf-396d-4db2-b530-4a150e5559e0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"cs","projectId":10026,"serviceDeskId":9,"name":"Customer Service","description":"<p>Submit and track customer support requests, report issues, and communicate with our service team. We're committed to resolving your concerns promptly.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"115","name":"Delete your account","descriptionHtml":"<p>Please complete the all the fields below in order for us to fully close and delete all data stored in your Smart Fit Method account.</p>","callToAction":"Delete your account","introHtml":"<p>Fully delete all your account information</p>","icon":10541,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[25],"key":""},{"id":"104","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[25],"key":""},{"id":"95","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[23],"key":""},{"id":"112","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[23],"key":""},{"id":"114","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[23],"key":""},{"id":"99","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[23],"key":""},{"id":"96","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[25],"key":""},{"id":"113","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[23],"key":""},{"id":"111","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[23],"key":""},{"id":"103","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"97","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"102","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"101","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"110","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"Logins and Accounts"},{"id":23,"name":"Other Requests"}],"orderMapping":{"25":[115,96,104],"24":[95],"23":[114,113,112,111,95,99],"27":[101],"26":[99,101]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a172f615-331d-3914-8887-62d97ccb2aef","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":9,"kbLinkDomainURLs":["https://smartfitmethod.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVhNjk0MS1kMjEwLTQxNzctYmYxOC1jZDI2YjBlNDE5ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExMTI4MTg3ODgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzODk0MjUwLCJuYmYiOjE3ODM4OTMwNTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.N3yPr4MA1hq30AHVGvTmEFHlf1Qo8Uf3YpNeMoTTiQQ","targetCollection":"upload-user-collection-1112818788","endpointUrl":"https://api.media.atlassian.com","clientId":"89ea6941-d210-4177-bf18-cd26b0e419d6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":104,"projectId":10026,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","intro":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","instructions":"","icon":10518,"iconUrl":"https://smartfitmethod.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/104","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/104","calendarParams":{"firstDay":0,"date":"2026-07-12T23:50:50+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a172f615-331d-3914-8887-62d97ccb2aef","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":9,"kbLinkDomainURLs":["https://smartfitmethod.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWVhNjk0MS1kMjEwLTQxNzctYmYxOC1jZDI2YjBlNDE5ZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExMTI4MTg3ODgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzODk0MjUwLCJuYmYiOjE3ODM4OTMwNTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.N3yPr4MA1hq30AHVGvTmEFHlf1Qo8Uf3YpNeMoTTiQQ","targetCollection":"upload-user-collection-1112818788","endpointUrl":"https://api.media.atlassian.com","clientId":"89ea6941-d210-4177-bf18-cd26b0e419d6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}